Product and Release Support
The Global Infrastructure Solution
Lionbridge can bring global maturity to your total product infrastructure with our outsourced release & control management, product monitoring, and multi-tier customer support services.
- Let us start by creating and maintaining your extended R&D environment, then implementing operational processes that will ensure optimal control of your tools and capital. Inside your lab, Lionbridge can also free up your engineers by handling the full build management process using industry standard toolsets and integration cycles.
- When it’s time to release, we can take over the entire global process, from enabling products for local markets to managing version control and creating specialized versions of your product. Our 45+ delivery centers in 25 countries make globalization fast, reliable, and astonishingly efficient.
- Largescale helpdesk and multi-tier support teams work through voice, chat, and email in multiple languages, and they cover the full range of pre-purchase, product implementation, warranty, and post-warranty customer services.
- The same team can ensure global quality by pro-actively monitoring products deployed in customer locations using advanced monitoring technology and techniques.
At Lionbridge, we know that outsourcing complex processes like these is not a one-time project, but a journey—a progressive development of your company which delivers not just cost savings, but many increased benefits over time. As the globalization experts, we stand ready to help you integrate outsourcing into your existing organization in a carefully staged manner, making sure you realize the promised advantages every step of the way.
No one offers a more complete line of product support, monitoring, and outsourced customer services…everywhere you need to be.
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